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New York CMO Executive Summit
October 29, 2010  |  Marriott Marquis Times Square
2009 New York CMO Executive Summit Agenda
Agenda    Photos
Governing Body Private Dinner: November 02, 2009
6:00PM The Modern, Museum of Modern Art... Sponsored by iMedia
Get in the Game: How CMOs are using Social Media
Jeffrey Hayzlett
Jeffrey Hayzlett
Chief Marketing Officer,
Eastman Kodak Company

Mr. Hayzlett reveals how Kodak is successfully transforming itself into an innovative leader in digital imaging. He will share his perspectives on what it takes to succeed in the digital age, with a particular focus on how companies can utilize marketing – particularly social media – to build closer relationships with customers, build their brand and create innovative products, and deliver tangible return from their marketing investment.

Attendees will hear how Kodak is utilizing social media and other tools to transform itself; how to multiply the impact of marketing programs by utilizing other people's money, and how to structure and focus marketing organizations to generate maximum impact.
CMO Executive Summit: November 03, 2009
7:30 – 8:30AM Registration and Breakfast
8:30 – 9:30AM Opening Keynote
A Road Map for Modern Marketing: What's Changing, What's Staying the Same
donny deutsch
Donny Deutsch
Chairman, Deutsch, Inc. & Television Personality

We're living in an age of such profound change that marketing and advertising will never be the same... the problem is that we can't stop selling our brands and just wait for the changes to ebb because they never will. In today's exciting first keynote address, best-selling author, television personality and advertising legend Donny Deutsch will chart the big tectonic shifts in the marketing landscape – and what CMOs can do to take advantage of them – and will also describe the three aspects of marketing that will never change.
9:30 – 10:15AM Partner Presentation
Communications in Crisis:
A study from the Tuck School of Business at Dartmouth and Doremus



Paul Argenti
Professor of Communication
Tuck School of Business
Dartmouth
Howard Sherman
President
Doremus

The past 18 months have been a time of unprecedented turmoil. While the precipitating events occurred in the financial sector, no business was left untouched by economic crisis. In particular, relationships with all constituencies – customers, investors, employees, communities – were altered. For communicators, both their internal relationships and their conversations with external audiences were transformed.

"Communications in Crisis" looks at how the crisis affected communications strategies and challenges; how some companies successfully overcame those challenges; and what themes and best practices will be meaningful as we move into and through recovery.

Paul Argenti, Professor of Communication at the Tuck School of Business at Dartmouth, will preview selected results of the Communications in Crisis study.

10:15 – 10:45AM Networking Break
10:45 – 11:15AM Breakout Session
Relevance Beyond Recession: How Kmart Used the Tough Economy to Build a Strategy for Better Times
Mark Snyder
Mark Snyder
CMO
Kmart

Kmart is anything but complacent. While the recession was no friend of retailing and scrambling to make weekly sales forecasts was the day to day priority, CMO Mark Snyder also used the downturn to rebuild momentum for a renewed conversation with customers in the mass segment. From integrating new brand campaigns throughout the digital marketplace, to increasing store traffic through programs like layaway, introducing an old fashioned Christmas Club, an innovative new loyalty program, and creating an on-line experience for apparel and home categories, Kmart is poised to capitalize on the recession driven change in consumer behavior, as the economy recovers.
  • Creating meaningful traction in the digital space
  • Developing multi-channel marketing initiatives
  • Press your advantage-addressing key customer objections using what you have
Positioning Deutsche Bank as a Leader in Global Climate Change: MS&L and Deutsche Bank Leverage the Marketing Mix to Launch World's First Carbon Counter


ted meyer
Ted Meyer
Director, Head of Communications – Americas Deutsche Bank
Peter Harris
Peter Harris
Senior Vice President,
North America Corporate
Practice Leader
MS&L

MS&L recently worked with Deutsche Bank on the successful launch of the world's first real-time Carbon Counter, a 70-foot high digital billboard in New York City. Its purpose is to reveal the amount of greenhouse gases pumped into the atmosphere worldwide. The bank hopes that by raising public awareness of the seriousness of global warming, it will help to motivate governments and capital markets to move more quickly towards a low-carbon economy. Attendees will hear about the collaborative effort between MS&L's offices in New York, Washington, D.C. and London and Deutsche Bank's communications teams in the U.S., Europe and Asia to launch a major NY and global climate change landmark using traditional, digital and social media.

11:30 -12:00PM Partner Presentation
Southwest Airlines: A Social Media Success Story
Kevin Krone
Kevin Krone
Vice President Marketing, Sales, and Distribution
Southwest Airlines
Southwest Airlines has a special relationship with it customers, even in the highly competitive travel business. Kevin will share his insights on the unique opportunities and challenges that the world's most successful airline has when thinking about leveraging social media. In this session Kevin will discuss:
  • The impact of social media on marketing in general and the travel industry in particular
  • The special challenges of operating in an extremely high volume, transaction intensive, channel structure like www.southwest.com
  • Determining who and where in the organization will handle in-bound customer communications, and where marketing's place at that table should be
  • The leadership challenges and rewards of creating innovation in a marketing leading company
John Sviokla
John Sviokla
Vice Chairman, Global Managing Director,
Innovation and Research
Diamond Management & Technology Consultants
John Sviokla, formerly a professor of the Harvard Business School, has devoted his career to examining technology and its effects on organizations and markets. John will consider general lessons as to where the company can use social media to:
  • Acquire and build depth of relationship with customers
  • Turbo-charge distribution channels
  • Increase the efficacy of their advertising
12:00 – 12:30PM Networking Break
12:30 – 1:00PM Lunch Service
1:00PM – 1:45PM: Luncheon Keynote
Making a Living, Breathing Corporation: Culture in the C-Suite
Grant McCracken
Grant McCracken
Leading Cultural Anthropologist

The American corporation has always struggled to solve "the culture problem."

Quaker recently paid a penalty of $1.3 billion for buying Snapple in the face of a countervailing trend. Best Buy paid $700 million because it missed the person to person file sharing development. This problem of reading and responding in a dynamic culture will grow still more pressing as the corporation seeks to engage with a new more participatory consumer. This conversation is designed to show how the CMO can improve the corporation's cultural responsiveness and in the process help build a living, breathing corporation.

1:45 – 2:45PM Special Feature
Integrated Marketing Communications: When 1+1=3
Christa Carone
Christa Carone
VP Marketing & Communications
Xerox
Jack Pitney
Jack Pitney
VP Marketing,
BMW

Burt Helm
Burt Helm
Marketing Editor,
BusinessWeek Moderator

As media fragments across the board and digital channels rise in importance, companies must reach their target customers in new and creative ways.

These marketers will demonstrate how cross media practices have helped their companies to break through the clutter with differentiated messages and personalized video. These approaches can help to engage customers in new ways, resulting in increased profits at decreased costs.

3:00 – 3:30PM Executive Perspective
Gold Standard Marketing - Optimizing Today, Building for Tomorrow and Delivering the Capabilities to do Both
Steve Ligouri
Steve Liguori
Director of Global Marketing
GE
Legendary as a process-focused marketing organization, General Electric knows that the occasional pain of an efficient, scalable system leads to the best possible result: happy, engaged customers. As it sunsets CECOR and Six Sigma, GE now turns to a new "Gold Standard" vision at the heart of its strategy to make B2B marketing a new source of sustainable competitive advantage–and today its Director of Global Marketing pulls back the curtain to share some of these winning processes with the CMO Executive Summit.

Gold Standard groups eight critical skills critical to success for both individuals and the organization: Go-To-Market Process and Commercial Essentials, and each of the eight skills has a handful of capabilities that enable marketers to know exactly what's required to make superior customer service a reality.

GE's new Gold Standard vision laser-beams in on its customers: measuring and assigning accountability, attracting, developing, and retaining best in class talent, and methodically aligning – and constantly realigning – work against evolving business strategies.

Join us for an exciting session that will demonstrate how the inner workings of a world-class marketing organization can sustain and improve outbound marketing communications.
3:30 – 4:00PM Networking Break
4:00 – 5:00PM CMO Best Practice
Think2010: Four Strategies to Get Ahead of the Recovery
Jim Lecinski
Jim Lecinski
Managing Director, US Sales
Google, Inc

Jim Lecinski's experience shows that in order to be a success digital marketer, an organization needs to have a well-articulated set of operating principles. Lecinski has found that while many marketing organizations have general operating principles, many do not have clearly articulated principles for digital marketing, making success challenging.

In this session Jim will propose several specific operating principles for digital marketing that your organization can adopt and then act on every day.

Session discovery topics:
  • An effective set of operating principles is clear, specific and related to action
  • Your general operating principles don't lead the way to digital success
  • Digital success requires you to adopt a very specific set of new principles
5:00 – 5:30PM Closing Keynote
Branding In a Post-Branded World
Jonathan Salem Baskin
Jonathan Salem Baskin
Global Marketing Strategist

Half a century ago, media theorist Marshall McLuhan envisioned a future wherein we'd live in a single, global village, unified primarily by the shared content and experiences of watching TV. What's happened instead is the exact opposite: while technology gives us access to anything, anytime, anywhere on the planet, we choose to live in ever-smaller and more exclusive mindsets and groups. The Internet has proven to be the doorway to a million villages, not just one.

Author Jonathan Salem Baskin will explore how our culture and economy will never return to the structures of the 20th Century: we are returning to older ways of interaction, enabling behaviors that have been constant for hundreds of years. Take away the keyboards and add some soot, and consumers behave just like peasants in the early days of the Renaissance.

Wireless. Search. Communities. The next latest rule-breaking technology. Using these new media isn't so much about understanding how they're different, but in recognizing what stays the same.

5:30PM – 6:00PM: Executive Reception and Luxury Prize Drawings... Sponsored by ad:tech
Testimonials
I have learned something new and useful each year. The interaction with other CMO's is invaluable.
– Peter Sachse, President & CMO - Macy's Corporation, Chairman & CEO, Macys.com

"This conference is an eye opening and energizing look at the marketing world from all perspectives."
– Mark Crandell, Associate VP of Chanel Marketing, Sharp Electronics

"Best practices from a variety of industries plus real solutions to problems that we all share. All this in an extremely collaborative atmosphere makes this an event one I plan on attending every year!"
– Bob Scaglione, Senior Vice President of Marketing, Sharp Electronics Marketing Company of America