Attendees will hear how Kodak is utilizing social media and other tools to transform itself; how to multiply the impact of marketing programs by utilizing other people's money, and how to structure and focus marketing organizations to generate maximum impact.
A study from the Tuck School of Business at Dartmouth and Doremus
The past 18 months have been a time of unprecedented turmoil. While the precipitating events occurred in the financial sector, no business was left untouched by economic crisis. In particular, relationships with all constituencies – customers, investors, employees, communities – were altered. For communicators, both their internal relationships and their conversations with external audiences were transformed.
"Communications in Crisis" looks at how the crisis affected communications strategies and challenges; how some companies successfully overcame those challenges; and what themes and best practices will be meaningful as we move into and through recovery.
Paul Argenti, Professor of Communication at the Tuck School of Business at Dartmouth, will preview selected results of the Communications in Crisis study.
- Creating meaningful traction in the digital space
- Developing multi-channel marketing initiatives
- Press your advantage-addressing key customer objections using what you have
Director, Head of Communications – Americas Deutsche Bank
MS&L recently worked with Deutsche Bank on the successful launch of the world's first real-time Carbon Counter, a 70-foot high digital billboard in New York City. Its purpose is to reveal the amount of greenhouse gases pumped into the atmosphere worldwide. The bank hopes that by raising public awareness of the seriousness of global warming, it will help to motivate governments and capital markets to move more quickly towards a low-carbon economy. Attendees will hear about the collaborative effort between MS&L's offices in New York, Washington, D.C. and London and Deutsche Bank's communications teams in the U.S., Europe and Asia to launch a major NY and global climate change landmark using traditional, digital and social media.
& Technology Consultants
Vice President Marketing, Sales, and Distribution
Southwest Airlines
- The impact of social media on marketing in general and the travel industry in particular
- The special challenges of operating in an extremely high volume, transaction intensive, channel structure like www.southwest.com
- Determining who and where in the organization will handle in-bound customer communications, and where marketing's place at that table should be
- The leadership challenges and rewards of creating innovation in a marketing leading company
Vice Chairman, Global Managing Director,
Innovation and Research
Diamond Management & Technology Consultants
- Acquire and build depth of relationship with customers
- Turbo-charge distribution channels
- Increase the efficacy of their advertising
Leading Cultural Anthropologist
The American corporation has always struggled to solve "the culture problem."
Quaker recently paid a penalty of $1.3 billion for buying Snapple in the face of a countervailing trend. Best Buy paid $700 million because it missed the person to person file sharing development. This problem of reading and responding in a dynamic culture will grow still more pressing as the corporation seeks to engage with a new more participatory consumer. This conversation is designed to show how the CMO can improve the corporation's cultural responsiveness and in the process help build a living, breathing corporation.
VP Marketing & Communications
Xerox
As media fragments across the board and digital channels rise in importance, companies must reach their target customers in new and creative ways.
These marketers will demonstrate how cross media practices have helped their companies to break through the clutter with differentiated messages and personalized video. These approaches can help to engage customers in new ways, resulting in increased profits at decreased costs.
Gold Standard groups eight critical skills critical to success for both individuals and the organization: Go-To-Market Process and Commercial Essentials, and each of the eight skills has a handful of capabilities that enable marketers to know exactly what's required to make superior customer service a reality.
GE's new Gold Standard vision laser-beams in on its customers: measuring and assigning accountability, attracting, developing, and retaining best in class talent, and methodically aligning – and constantly realigning – work against evolving business strategies.
Join us for an exciting session that will demonstrate how the inner workings of a world-class marketing organization can sustain and improve outbound marketing communications.
Jim Lecinski's experience shows that in order to be a success digital marketer, an organization needs to have a well-articulated set of operating principles. Lecinski has found that while many marketing organizations have general operating principles, many do not have clearly articulated principles for digital marketing, making success challenging.
In this session Jim will propose several specific operating principles for digital marketing that your organization can adopt and then act on every day.
- An effective set of operating principles is clear, specific and related to action
- Your general operating principles don't lead the way to digital success
- Digital success requires you to adopt a very specific set of new principles
Global Marketing Strategist
Half a century ago, media theorist Marshall McLuhan envisioned a future wherein we'd live in a single, global village, unified primarily by the shared content and experiences of watching TV. What's happened instead is the exact opposite: while technology gives us access to anything, anytime, anywhere on the planet, we choose to live in ever-smaller and more exclusive mindsets and groups. The Internet has proven to be the doorway to a million villages, not just one.
Author Jonathan Salem Baskin will explore how our culture and economy will never return to the structures of the 20th Century: we are returning to older ways of interaction, enabling behaviors that have been constant for hundreds of years. Take away the keyboards and add some soot, and consumers behave just like peasants in the early days of the Renaissance.
Wireless. Search. Communities. The next latest rule-breaking technology. Using these new media isn't so much about understanding how they're different, but in recognizing what stays the same.
– Peter Sachse, President & CMO - Macy's Corporation, Chairman & CEO, Macys.com
– Mark Crandell, Associate VP of Chanel Marketing, Sharp Electronics
– Bob Scaglione, Senior Vice President of Marketing, Sharp Electronics Marketing Company of America



















