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New York CMO Executive Summit
October 29, 2010  |  Marriott Marquis Times Square

The New York CMO Executive Summit has been carefully crafted by our Governing Body of CMOs to deliver the most timely and relevant information in a true peer-to-peer environment. Based on criteria developed by the Governing Body, speakers are invited following a highly selective nomination and qualification process. The Governing Body's goal is to ensure that the conference delivers valuable and useful information to all CMOs and marketing executives who qualify to attend.

2010 Past New York Agenda

Governing Body Private Dinner: October 28, 2010
6:00PM Dinner Keynote
There and Back Again: Shaping a Brand That Shapes You
Bill Ogle
Bill Ogle
Chief Marketing Officer
Motorola Mobility
Motorola, Inc.
In the executive hiring process, CMO candidates are often told their charter is to start fresh, with a clean slate. The savvy marketing executive knows that is not true, no matter how sincere the board and CEO's intention. No CMO enters an established company with a completely clean slate from which to work. Established companies have history, and that history - good, bad or ugly - is inscribed in the brand the new CMO inherits. Entering Motorola in 2010, Bill Ogle inherited a brand with more than eight decades of history at the pinnacle of American innovation and global markets. It was a business viewed as a "turnaround" after a stumble. This session focuses on the strategy and challenge of harnessing history to position a global brand for the future.
CMO Executive Summit: October 29, 2010
7:00 – 8:00AM Registration and Breakfast
8:00 – 8:45AM Opening Keynote
See You in Five Years
Bob Scaglione
Bob Scaglione
SVP - Marketing
Sharp Electronics Marketing Company of America
How do you stay "top of mind" with your customers when you're not selling them anything?

Companies that sell durable goods such as automobiles, electronics and appliances may only realize a transaction from their customers every few years. In this fun and interactive session, Bob Scaglione, Senior Vice President- Marketing, Sharp Electronics, will take a look at how some of these organizations maintain a relationship with their prospective customers even when they're not actually selling them anything, so that their brand is always "top of mind" when they are ready to buy.
8:45 – 9:15AM Case Study
The 7 Habits of Highly Effective Digital Marketing Organizations
Robbie Traube
Robbie Traube
Vice President
Industry Strategy
Adobe

The digital revolution transforming Marketing and eCommerce offers significant new growth opportunities. However, most companies don't fully capture them because digital has pushed their traditional marketing processes, technologies, and organizational structures to a breaking point. Based on insights gathered from the work Adobe's Omniture Business has conducted with over 5,000 companies, Mr. Traube will review common challenges companies are facing today and outline the seven habits that successful companies establish to overcome them and successfully generate new revenue growth.

9:15 – 9:45AM Networking Break
9:45 – 10:30AM Consumer Breakout
Forever Young - The Lifecycle of a Brand in the Conversation Age
Jody Bilney
Jody Bilney
EVP & Chief Brand Officer
OSI Restaurants, LLC
Caryn Carmer
Caryn Carmer
SVP, Practice Leader, MS&L Global Consumer Marketing, New York

Building, maintaining and managing brands has never been as crucial as it is now. The past few years have been dominated by seismic cultural shifts brought about digital technologies that have changed the media environment as we know it. In the new "conversation economy" consumers demand more from brands, products and services than ever. Companies that want to manage their brands though its lifecycle must capitalize on every opportunity to engage with audiences and deliver the value, relevance and experiences they want. Tampa, Florida based OSI manages a diverse portfolio of leading,casual dining restaurant chains, including Bonefish Grill, Carrabba's and Outback Steakhouse. The company knows like no other how to invigorate and refresh brands of all ages to keep them young and in demand. Over the years, the company has managed to keep all of its brands relevant by building on its heritage with exciting new programs that engage consumers -updating experiences, leveraging the newest digital tools and social networking to enhance existing brand equities and drive business performance.

9:45 – 10:30AM B2B Breakout
Better Experiments Can Lead to More Growth
Bill Ogle
Mark Bohen
Senior VP Marketing
Assurant, Inc

Many companies need to drive organic growth. Companies have created and invested in elaborate incubation processes that help generate great ideas and vet compelling concepts. So, why don't we experience more growth? Why is the new product/service success rate so low? In the Business to Business world, the challenge seems even greater as results can be more difficult to measure.

In this Roundtable, we will discuss an overlooked part of the incubation process-experiment design and measurement. How much time is spent discussing critical assumptions that need to be tested? What must be borrowed from the core business? What must be forgotten? We'll explore participating companies' best practices and case studies in this area so we can all achieve better results.

10:45 – 11:30AM Executive Perspectives
Marketing at the Speed of Change
Maureen A. McGuire
Maureen McGuire
Chief Marketing Officer
Bloomberg, LP

An evolving organization often spells trouble for Marketing, but it can be an opportunity for growth. Maureen McGuire discusses how she leverages innovation and internal momentum to market within a transforming organization.
11:30 – 12:00 Networking Break
12:00 – 12:45 Lunch Service
12:45 – 1:15PM Special Feature
Social Media: Getting it Right
Seth Sternberg
Seth Sternberg
CEO
Meebo
Shelly Palmer
Shelly Palmer
Managing Director
Advanced Media Ventures Group, LLC
Moderator

We are in one of the most exciting times in the web industry since Netscape launched the browser. Today's web has become a place where people can connect to others and share experiences. Social networking sites like Facebook, Twitter and platforms such as Meebo are rapidly becoming primary ways for people to find and share information online. And the web, by providing this source of social interaction, is rapidly becoming one of the most effective means for brands to connect with people.

So how do marketers best take advantage of social networks to drive engagement with their brands? The answer increasingly lies in Social Graph Optimization (SGO)--the practice of maximizing a brand's presence in a consumer's many social networks. SGO is rapidly becoming just as important as Search Engine Optimization in the marketing mix.

This interactive panel discussion, featuring Seth Sternberg, the CEO and Co-Founder of Meebo, and other market industry leaders, will provide insight into implementing SGO to strengthen brand engagement and generate revenue, and real examples of marketers who are effectively connecting with people through the many social networks they are using.

1:15 – 1:45PM Case Study
Reimagining the Customer Experience—and Making It Reality
Anand Rao
Anand Rao
Partner
Diamond Management & Technology Consultants
Thomas Kelly
Thomas Kelly
CVP - Corporate Internet Department, New York Life Insurance Company
Capture market share by capturing customers' imaginations. That's what New York Life, one of the nation's leading insurers succeeded in doing in the midst of the recent financial crisis. Learn how an "outside-in" approach provided deep new insights into all the factors that influence customer behavior and attract and retain the best agents.

In this session, Thomas Kelly, CVP - Corporate Internet Department, New York Life Insurance Company and Anand Rao, Partner Diamond Management & Technology Consultants will discuss:
  • The four core themes that were essential to launching a bold new marketing plan.
  • How social media, an innovative, branded micro-site, and other emerging channels can reinforce the strengths of a company's positioning.
  • Nontraditional notions of the demand funnel that merge marketing and technology to deliver a re-imagined customer experience that attracts loyal, profitable customers.
1:45 – 2:15PM Consumer Breakout
Promotional Loyalty: Using Cash Back To Get More From Value Seeking Consumers
Julie Spottiswood
Juli Spottiswood
CEO & President
Parago

Value seeking consumers abound - more than 88% of consumers have changed the way they shop since the recession with more than 83% of those consumers actively looking for cash back incentives. Promotions are a huge hit - and a necessary strategy for today's marketer - but can you leverage the promotional interaction to gain a more strategic relationship, traction and eventual loyalty with a value seeking consumer?

Parago will highlight the new technology, promotional paradigms and communication methods that are helping major marketers unlock opportunities for millions in sales, trackable ROI and key customer touchpoints. In this session, we will look at actual customer data, new consumer demands and available technology to provide real and relevant strategies for optimizing customer interactions, exponentially improving your customer data efforts, leveraging your existing programs, and ultimately improving customer profitability.

1:45 – 2:15PM B2B Breakout
2:15 – 2:45PM Networking Break
2:45 – 3:30PM Special Feature
Getting Even Closer to the Customer
Mary A. Garrett
Mary Garrett
Vice President
Marketing & Communications
IBM Global Sales and Distribution
In the recent 2010 IBM Global CEO study, CEOs cited customer intimacy as the most important dimension of their strategy in the next 5 years. How will you engage customers in new ways that increase interest and loyalty to generate new demand and revenue sources? How can you involve customers more effectively and directly in product and service development? A new approach to customer intimacy is critical in the new economic environment and this necessitates a stronger commitment than ever before.
3:30 – 4:30PM Executive Perspectives
The Future of Mobile: Five Trends That Matter Most
Mike Steib
Mike Steib
Director, Emerging Platforms
Google

The mobile landscape is rapidly changing with new innovations and industry dynamics. In this session, Mike Steib, Director of Emerging Platforms at Google, will share his views on the five mobile trends that will matter most, discuss how advertisers and publishers can prepare for the future, and delve into mobile marketing strategies to successfully reach mobile consumers today. Join us as we explore opportunities that will scale as the mobile ecosystem continues to grow, evolve and mature.

4:30 – 5:00PM Closing Keynote
Testimonials
"The CMO Summit is a unique event where marketing peers get a chance to share the challenges and opportunities of their business lives in a relaxed setting that fosters candid interaction and provocative thinking. Having attended all 3 thus far and I can honestly say I walk away from each with at least one new idea I can apply to my work and/or my management style."
– Tim Teran, SVP, Consumer Insights & Strategy, Macy's
"Having attended a number of marketing conferences in the past, I find this one to be well ahead of the curve in terms of relevance for senior marketing professionals. The event is well organized, with a good mix of high-quality content and group interaction."
– Ari Lehavi, Global Head of Marketing & Product Strategy, Moody's Analytics

"The list of speakers and insights gained would have been worth paying for, and yet it was all free. Priceless."
– Mark Bohen, SVP Marketing, Assurant

"The CMO Executive Summit presents a unique combination of relevant content and the opportunity to discuss issues with senior executives from other industries who are facing the same challenges. It's very helpful for me and select members of my senior staff to come together, learn, and then apply this learning to some of our biggest business issues."
– David Mahder, Vice President Marketing, The Hartford